Refund Policy

In short

• Unused listings in a pack are refundable within 14 days of purchase.
• A single listing is not refundable once bought, unless something goes wrong on our side.
• A listing counts as used once its first image has been created.
• If something breaks on our side, you never lose a listing.
• Duplicate or wrong charges are always refunded.

What you buy

You can buy a single listing or a pack of listings. Each listing turns one product photo into AI product images plus a title, description and tags, ready to publish. Prices, including any taxes, are shown before you pay.

When a listing counts as used

A listing is used once at least one image has been created for it, because creating an image is what costs us money. Starting a listing sets one aside from your balance, shown as "in progress"; until its first image is made it is not used and stays refundable. Starting a listing that fails before any image is made does not use it.

If something goes wrong on our side

If image creation fails, the attempt is not counted and you can try again at no cost. If setting up a listing fails before any image is made, the listing is returned to your balance automatically.

If we can't create the scene images for your listing, even though the white main image was made, email support@frameiq.app and we'll restore the listing or refund it.

If the images get your product wrong

AI images can sometimes change important details. If an image noticeably alters your product's shape, colour, logo or label, email support@frameiq.app with the listing name. We'll fix it, regenerate it, restore the listing, or refund it.

If you just don't like the style

A different taste in background, lighting or composition is not a reason for a refund. Each listing includes a free regenerate and editable text so you can improve the result.

Refunds for unused listings in a pack

Within 14 days of buying a pack, you can get a refund for every listing in it you haven't used, at the per-listing price you paid.

Example: you buy the Starter pack of 10 listings for ₹1,149 (₹114.90 each) and use 3. You get 7 × ₹114.90 = ₹804.30 back.

After 14 days, unused listings stay in your account but can't be refunded. We don't deduct any fees from refunds.

Single listings are not refundable once bought. The sections above on failures, wrong images and wrong charges still apply to them.

Duplicate or wrong charges

If you were charged twice, charged the wrong amount, or charged for something you didn't buy, email support@frameiq.app with the payment reference. Verified errors are always refunded in full, whatever the date.

Free listings

Free listings, including those for connecting your Shopify store, have no cash value and can't be refunded or transferred.

How to ask for a refund

Email support@frameiq.app from your account email with the payment reference and what went wrong. We reply within 3 business days.

Approved refunds go back to your original payment method through Razorpay. Banks usually take 5–7 business days to show them.

Misuse

We may decline refunds that are clearly fraudulent, such as repeated claims for listings that were used. This never limits a genuine complaint.

Your legal rights

This policy does not reduce any rights you have under the Consumer Protection Act, 2019 or other applicable law. Where the law gives you more, the law applies.

Grievance officer

Pratham Gupta, support@frameiq.app. We acknowledge complaints within 48 hours and resolve them within one month.